Ingram Micro Link Blog

IM Link Preferred Provider: Barrister Global Services

IM Link works to bring you access to top providers in IT services, like Barrister Global Services. Check out their SLA support and warranty offerings below! To connect with Barrister, log into IM Link and search for them as a service provider.

Barrister Global Services Network, Inc. (“Barrister”) provides hardware break/fix maintenance on IT hardware such as desktops, laptops, tablets, printers, servers, etc.  We can provide support when the units are out of warranty from the OEM.  This support is available nationwide, across the United States as well as across Canada utilizing a local resource that would be located within a 50 mile radius of the customer site.

Barrister is highly focused on customer satisfaction and to ensure customer satisfaction, our technicians go through an Onboarding Process to ensure they have the knowledge and experience to provide support to our customers.

All technicians go through the below Security Screening as part of the Onboarding Process:

  • Social Security Verification
  • Motor Vehicle Check – Current state of residence
  • Felony including misdemeanor – 7 year residence history based on those developed from SSNV, up to 10 searches, 1 name, 7 years deep at courthouse
  • National Criminal Record File – Unadjudicated
  • Digital Chain Instant LabCorp Drug Test – 6 panel (Amphetamines, Methamphetamines (includes Ecstasy), Cocaine, Cannabinoids, Opiates and Phencyclidine (PCP))

Barrister offers multiple SLA models:

9×5, Next Business Day Response

  • Call is opened within 15 minutes of receipt.
  • Customer is called to troubleshoot within 2 hours of call placement.
  • If customer is not available, call goes on client hold, and SLA is not measured.
  • If part is diagnosed, it is shipped for Next Business Day Arrival, and a technician is dispatched to meet that part after it arrives.
  • If part is not diagnosed, a technician will be assigned for Next Business Day arrival.  When the technician arrives onsite, he will troubleshoot failure to part diagnosis, and order it for the following business day.

 

9×5, 4 Hour Response

  • Call is opened within 15 minutes of receipt.
  • Customer is called to troubleshoot within 2 hours of call placement.
  • If customer is not available, call goes on client hold, and SLA is not measured.
  • If part is diagnosed, it is shipped for Next Business Day Arrival, and a technician is dispatched to meet that part after it arrives.  No technician will be dispatched same day if the part has already been diagnosed.
  • If part is not diagnosed, a technician will be assigned for arrival within 4 hours of call opening.  When the technician arrives onsite, he will troubleshoot failure to part diagnosis, and order it for the following business day.

 

24×7, 4 Hour Response

  • Call is opened within 15 minutes of receipt.
  • Customer is called to troubleshoot within 2 hours of call placement.
  • If customer is not available, call goes on client hold, and SLA is not measured.
  • If part is diagnosed, it is shipped for Next Business Day Arrival, and a technician is dispatched to meet that part after it arrives.  No technician will be dispatched same day if the part has already been diagnosed.
  • If part is not diagnosed, a technician will be assigned for arrival within 4 hours of call opening.  When the technician arrives onsite, he will troubleshoot failure to part diagnosis, and order it for the following business day.

 

Barrister’s support includes labor, parts and shipping for covered hardware failures.  Barrister does not cover consumable items or end user abuse as part of our coverage.  During the quote process, we will provide annual pricing per unit per year, along with a list of things that are not covered under the pricing provided.  Non-Covered items can be provided on a Time and material basis, where we would bill hourly rates for labor, as well as parts and shipping on a cost-plus basis.

In order to quote, we will need the make, model, serial number and location of the units.