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Making Collaboration Work

Ask communications/networking professionals to define unified communications and collaboration (UCC) and you are likely to receive as many different answers as the number of people you’ve asked. UCC is not a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types. Technologies that used to be siloed are becoming integrated to maximize collaboration and streamline productivity among colleagues.

Market Outlook

As many midmarket organizations upgrade their legacy phone systems and workplaces become decentralized, these companies are interested in adding audio/web/video conferencing, presence/instant messaging and mobility to enable UCC. Most companies are leveraging their existing on-site platforms, while taking advantage of new capabilities and applications in the cloud.

The UCC market is experiencing tremendous growth and it is predicted that global spending on UCC is expected to grown at 0.4% CAGR through 2019 to reach $40.1 billion. The strong growth in cloud conferencing and cloud telephony offsets declines in premises-based UCC.

Smaller companies have historically been slower than medium-sized companies to embrace collaboration technology which has created a significant market opportunity for solution providers. Slowly, the investment in UCC applications has increased — and most organizations are at least aware of enterprise UCC suites such as Microsoft Lync and Cisco Web-Ex/Jabber. Affordable per-user pricing and maintenance-free SaaS offering should continue to drive adoption going forward.

Business transformation into a UCC environment is often a long-term process. The market is becoming increasingly competitive and to be successful, winners will need to pick the right solution strategy.


The Ingram Micro Difference

At the core of the UCC market is user experience, which ultimately drives adoptin. Today’s users demand functionality, usability, availability, consistency and security from their UCC solutions. That’s where Ingram Micro can help!

> Multi-Vendor Offerings

As an Ingram Micro reseller, you have access to a wide variety of vendors to help your clients meet a variety of UCC requirements. We offer the largest solution set available in distribution with over 1,700 vendor partners and many full product sets.

> Professional & Training Services

We go beyond the hardware and software to offer a full portfolio of professional & training services that can be leveraged to plan, implement, manage and support UCC solutions for your clients, as part of your team or as an independent partner.

The multi-disciplinary nature of UCC requires knowledge of networking, systems administration, security, software and cloud services, along with a working knowledge of a number of specialty peripherals including imaging devices and digital displays. With new technologies continually coming to market, UCC roles require a number of certifications in order to be able to support it. Ingram Micro Training can help with these needs for both you and your clients.

> UCC Technology Consultants

Let our UCC technology experts help you with strategic and consultative technical business planning with guidance and best practices addressing market trends as well as information about our comprehensive UCC solutions. We’re here to help speed the sales lifecycle to help you successfully advocate and advance the adoption of UCC solutions.

> Ingram Micro Solution Center

Our state-of-the-art demonstration and education facility is designed to help you with live solution demonstrations, provide proof-of-concept capabilities and provide training through video, webinars and video conferencing. Our dedicated staff can assist with the entire build-out of a solution.

> Pre-Sales Technical Support

Our Technical Solution Engineers are here to provide channel leading expertise across the broadest solution offering in the industry. Receive assistance with VoIP, video, networking, mobility, implementation and programming of various UCC solution sets.


Our 2016 UCC Success Book was designed to empower our partners to cover a wide range of UCC solutions as well as understand the opportunity for attaching high margin Professional & Training Services to your offering. Get started today!