Managed NOC & Help Desk

Comprehensive Monitoring and Remediation Services for Servers, Networks, Databases and Applications

IT organizations are constantly under pressure to perform and respond faster to the needs of their business. IT teams are challenged to take advantage of new disruptive technologies to deliver new solutions to get work done. Through managed technology solutions, organizations can focus on customers, innovation and operations while transferring the responsibility of monitoring network performance to a trusted, reliable, flexible team of experts.

Ingram Micro’s Managed NOC and Help Desk Services takes complete care of your clients IT and NOC related issues to free administrators from time-consuming tasks. Certified, experienced engineers carefully monitor and maintain network devices, enterprise servers, databases and applications. Network performance is optimized by reducing anomalies in infrastructure health, security and capacity.

Service Overview

Utilizing enterprise-class support tools, experts are able to perform troubleshooting and root-cause analysis swiftly and efficiently. Once an incident is identified, experts immediately reach out to stakeholders to resolve the issue.

By leveraging NOC and Help Desk Services together, clients receive 24x7x365 technical support and expertise to unburden their labor and infrastructure. Different tiers of support are available so your clients can choose the kinds of services that are best suited per their business and IT needs.

  • Tier-0 Support – This is an automated or self-service support level that users can access themselves without the aid of the Help Desk. Level 0 support is performed without the aid of a Help Desk Technician.
  • Tier-1 Support – This is a basic level support provided for monitoring notification, logging and tracking of an incident through resolution.
  • Tier-2 Support – This is a second level support provided by experienced NOC technicians/engineers who possess a deeper technical knowledge and a strong exposure to troubleshooting.
  • Tier-3 Support – This is the highest level of support that is provided by engineers and experts, who are usually certified NOC technicians for industry leading solutions.

With the right mix of options to meet the demands of your clients’ business, we bring the quality and speed needed to lower the total cost of ownership, increase productivity and improve agility.

Reseller Benefits
  • Help clients save costs and free resources to focus on projects that have more business value
  • Build a trusted advisor relationship by increasing capabilities without the need of added head count or internal resources
  • Increased margins through an expanded services portfolio
  • Managed services model provides a recurring revenue stream over time