Businesses going through rapid change, personnel turnover and acquisitions sometimes lose track of IT resources or fall behind in managing them. Poor management of IT infrastructure can quickly become costly to the business. With a large investment in IT infrastructure, it is critical to manage it carefully. You can enable your customers to mitigate risks, drive innovation and enable IT teams to become a service provider to the business with Remote System Administration (RSA). Help them unlock the potential of new technologies such as cloud, virtualization and mobility.
RSA Services allow you to outsource the mundane tasks that your technicians don’t have time to do and ensure your customers see increased responsiveness and complete satisfaction in the services they receive. RSA Services help you to control costs and allow you to focus on driving sales while maintaining your status as the customer’s trusted advisor.
Gain full IT command with cost-effective, automation-powered, technology enabled managed services for monitoring, management, and operations of a full range of elements in the enterprise IT environment: servers, networks, storage, applications, virtualization, unified communication, VOIP, telco, desktops, mobility, data center, distributed computing, middleware, database, platforms, public cloud, private cloud, converged infrastructure and other hybrid IT.
Services include:
- Exchange migration
- Server provisioning
- Backup and restores
- Adds/moves/changes
- Database administration
- Firmware and software upgrades
- Installation & configuration of applications
- Flexibility to augment your own staff for increased efficiencies
- Control costs by outsourcing IT support services and tasks
- Develop more loyal customers who view you as their “trusted advisor”
- Grow your business and drive higher margins by providing clients with a broader range of services
| RSA Service Matrix | Network Infrastructure | Servers | Virtualization | Storage | Application | Desktops |
|---|---|---|---|---|---|---|
| Moves, adds, changes | x | x | x | x | x | x |
| Provisioning a new physical server | x | x | x | |||
| Install, configure and bring online a virtual server | x | x | x | x | ||
| Setup and assignment of printers | x | x | x | |||
| Install, configure, monitor and bring online new OS or application | x | x | x | x | x | x |
| Setup and monitor backups, execute restores | x | x | x | x | x | x |
| Ongoing reporting on services via web portal | x | x | x | x | x | x |